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Frequently Asked Questions
 Simply click on a question below to view the answer.
Purchasing ProfitSource
When I sign up for ProfitSource, do I own it or am I leasing it?
Is there a money-back guarantee?
What is included when I buy ProfitSource?
Are there ongoing costs after the initial purchase price?
Learning and Support
Where can I get technical support?
How can I learn more about using ProfitSource?
Can I access the ProfitSource KnowledgeBase myself?
Data Services
What are the differences between data-on-demand (DOD), end-of-day (EOD) and real-time data?
If I want real-time data, how much does it cost and how do I order it?
Using ProfitSource
Can I install ProfitSource on two computers, such as my desktop and laptop?
Q: When I sign up for ProfitSource, do I own it or am I leasing it?
A: You own the software under a normal software license. You buy and install the software. You will also need the our annual data subscription, which is included for the first 12 months in your initial purchase of ProfitSource.
Q: Is there a money-back guarantee?
A: There is a 30-day money-back guarantee if you return the software in its original condition.
Q: What is included when I buy ProfitSource?
A: You will receive the ProfitSource software, manual, 12 months of end of day data for stocks, index and technical support, along with software version upgrades.
Q: Are there ongoing costs after the initial purchase price?
A: After the first 12 months, you will need to renew your data subscription with us. Remember you must subscribe to the our data service as a minimum for ProfitSource to work. Click here for pricing details.
Q: Where can I get technical support?
A: Technical support is just an email or phone call away! Our experienced tech support crew is on hand to assist you with the installation or operation of your ProfitSource software 24 hours a day, Monday through Friday.
- USA: 1-866-202-4630 (Free Call)
- Australia: 1300 362 699 (Local Call)
- USA: 1-866-202-4630 (Free Call)
- Canada: 1-866-539-1202 (Free Call)
- UK: 0800-032-6271 (Free Call)
- International: +61 2 8213 6001
- Email: profitsource@hubb.org
Q: How can I learn more about using ProfitSource?
A: The learning package that comes with ProfitSource is extensive. Registered users of ProfitSource receive a comprehensive user guide, unlimited access to 10 online multimedia tutorials, the Knowledge Base, a new "Getting Started with ProfitSource" DVD, and the telephone technical support available to you 24 hours a day (weekdays). Plus, you can always attend the 3-day Interactive Technical Trading Seminar.
Q: Can I access the ProfitSource KnowledgeBase myself?
A: For tips, articles and support, Hubb's online ProfitSource Knowledge Base can be accessed 24 hours per day by clicking here.
Q: What are the differences between data-on-demand (DOD), end-of-day (EOD) and real-time data?
A: Data-on-demand (DOD): DOD is the technology ProfitSource uses to access market data. It means that you don't have to download the entire market like you would when using traditional software. Data is accessed on an as-requested basis by the software. For example, if you call up a CSCO chart, ProfitSource will access the our server and pull all of the CSCO data for your chart in seconds.
End-of-day (EOD): EOD data means that the prices that you access will not be updated until one hour after the market closes each trading day. This is standard with ProfitSource.
Delayed: Delayed data means that the data feed is delayed (typically by 20 minutes).
Real-time: Real-time data means that the data is delivered to your computer as it happens in the market.
Q: If I want real-time data, how much does it cost and how do I order it?
A: Rea-time data and delayed data for U.S. stocks and options is available and can be ordered by calling ProfitSource technical support. Note that this is an extra charge in addition to your subscription to the our data service.
Q: Can I install ProfitSource on two computers, such as my desktop and laptop?
A: Yes. Simply call ProfitSource technical support and order a second user license. Doing so is free of charge; however, it is limited to one extra license per user. Both of your licences are linked to your ProfitSource account, so you can only use one computer running ProfitSource at a time.
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