Optionetics

FAQ





When will I receive my Platinum username/password?

If purchased through our office you will receive your username/password the day your credit card is charged (most of the time within 24 hours).

If purchased through a seminar you can activate your Platinum account by using your activation code provided to you at the point of sale at the seminar.  www.optionetics.com/activate 

If you do not receive an activation code please use the Contact Us option at the bottom of the website. We are available by Chat, Phone or Message Center.

How do I renew my Platinum subscription?

You can renew your Platinum subscription by contacting our office at 1-888-366-8264 and pressing 3 or by clicking the link at the top page in your Platinum account.

How do I cancel my Platinum subscription?

Platinum subscriptions are non-refundable three days from date of purchase.

 

How do I get a Platinum free trial?

Free trials of Platinum Essentials are available.  The two weeks are included in the annual subscription period once it converts. 

http://www.optionetics.com/products/platinum/

* * No refunds are available once Student purchases the subscription. Monthly subscriptions shall be automatically re-billed every four weeks until the subscription is canceled by Student. In addition, Students may not suspend the subscription and restart it at a later date.

* * *Cancellations must be made via PHONE ONLY.

I'm not receiving my weekly publications by email

Some ISP’s consider us sending spam and block the emails from coming through.  Contact your ISP to let them know we are not sending spam.  Also check your bulk folders to see if emails are put there.  You can also change your email address by contacting our office Monday – Friday at 1-888-366-8264 and press 5 or email at publications@optionetics.com.

Subscribers do not have to wait until the notification email is sent to access your publication issues. You are able to login at any time using your customer id and email address. Publications are posted every Saturday evening at 7:00pm Central Time. http://www.optionetics.com/pubsonline/

I'm located outside the US, why can't I receive the publications?

Due to licensing regulations we are unable to offer the publications outside the U.S.

How do I cancel my subscriptions?

Market Scoreboard

If you are not completely satisfied, you may cancel within seven (7) days after your purchase, and receive a 100% refund of the amount paid. If you need to cancel, please call Customer Service at 1-888-366-8264 and choose option 2.

LiveTrade

If you are not completely satisfied, you may cancel within seven (7) days after your purchase, and receive a 100% refund of the amount paid. If you need to cancel, please call Customer Service at 1-888-366-8264 and choose option 2.

You can also contact our customer service department via CHAT  for faster service.

How do I re-attend?

Optionetics students can sign up to re-attend a seminar by going to the following link: Click here to register for a Trading Essentials Class

 You may also contact our office at 1-888-366-8264 and press 2.

What seminars can I attend?

An Optionetics student can attend any Optionetics Trading Essentials seminar for free. If you are not an Optionetics student you can become one by contacting our office at 1-888-366-8264 and press 3.

Seminar Locations

To view the upcoming seminar schedule site: http://www.optionetics.com/events/seminars.asp.

What if I can't attend the seminar I am registered for?

We do require 48 hour notice if you are unable to attend a seminar.  You can contact our office at 1-888-366-8264 and press 5 or email seminars@optionetics.com to cancel your reservation.  Once you are canceled out of the seminar you will receive an email cancellation confirmation.

How do I get Strategy Support?

Strategy Support is offered to our Optionetics students only.  You can get assistance through the Discussion Boards under "Ask the Traders" Discussion Board

What is my billing status?

To find out about your billing status please contact our customer service department at customerservice@optionetics.com or call 1-888-366-8264 and press 5.

Some common reasons why credit cards decline are:

Daily Limit on card - Verify your daily transaction limit - In the instance that the limit on the card is less than the funds required, please ensure that additional funds are made available. Payments are processed in a single transaction within 24 hours of placing the order.

Card Limit - Verify your overall card limit - Please ensure your credit card has sufficient funds to transfer the payment. Payments are processed within 24 hours so any arrangements should be made with your Financial Institution.

Approval may be needed - Verify that approval is not necessary to take payment - For security reasons, Financial Institutions may not recognize the request for payment and block the charge from going through without notifying you. Please contact your Financial Institution and advise your approval for Optionetics to take payment.

What is my order status?

To find out about your order status please contact our customer service department at customerservice@optionetics.com or call 1-888-366-8264 and press 5.

What is my shipping status?

If you have not received your product please contact our customer service department at customerservice@optionetics.com or call 1-888-366-8264 and press 5.  Once your product is shipped you will receive an email stating “A shipment has been sent to you by Optionetics”

Order and Refund Policies

Our refund pollicies are located HERE on our website.

Purchases through an order form or written contract retain the policy on the contract.

How do I get my customer ID?

You can retrieve your customer ID by going to this link: http://www.optionetics.com/myoptionetics/profile.asp or contacting our customer service department at customerservice@optionetics.com or 1-888-366-8264 and press 2.

How do I change my email preference?

Please CLICK HERE to change your email preference, or contact our customer service department CHAT , EMAIL or phone 1-888-366-8264 x2

When will my product ship?

Orders will be shipped within two business days of being charged. Shipping takes approximately 7-10 business days.

How can I track my order?

Once your order is shipped you will receive an email with your tracking number.  If you have not received an email please contact our customer service at customerservice@optionetics.com or call 1-888-366-8264 and press 2.

When do I get charged?

Your credit card is charged within 24 hours of purchase. We do not offer payment plans.

How do I Register to use the Discussion Board?

You can register by using the following link:  https://www.optionetics.com/myoptionetics/register.asp  This will give you access to the Discussion Boards and the MyOptionetics page.

I am registered for the seminar, but I haven't received the location.

You can obtain the seminar location by logging into My Optionetics and requesting your seminar confirmation to be emailed to you. An email will be sent to you with all the necessary information regarding you the seminar you are registered for.

How do I renew my publications?

There are several ways to renew your subscription.  You can renew your publication subscription by contacting our office at 1-888-366-8264 and pressing 3 or at your next Optionetics seminar.

When is there a seminar in my area?

You can see our current seminar schedule at:  http://www.optionetics.com/events/seminars.asp.

How can I get access to the Discussion Boards

The Optionetics discussion boards are a free resource for all traders and students interested in learning about options. To post new topics to the discussion boards you must be a registered user of this website. Before you can post or reply to a message, you need to complete our online registration form. Register Here

I am on the waitlist for a seminar. When will I be notified?

We will notify you by phone if an open spot becomes available. If we receive no response we will move to the next student on the waitlist until a seat is confirmed.


I have not received a seminar confirmation email, will I be sent one soon?

If the seminar you are attending is more than 30 days away, we have not yet finalized the seminar location. We will email you all the details as soon as it’s available and apologize for any inconvenience this may have caused.

If the seminar is in the next 30 days, please go to: My Optionetics to receive the seminar confirmation. If you do not receive the confirmation by email after using the seminar confirmation link please contact our office at 1-888-366-8264 and press 5 for customer service.

How can I suspend my Publication subscription?

Suspensions are not available for Publication subscriptions.

I am already an Optionetics student and would like register to reattend another 2-day seminar for free.  How can I do this?

As an Optionetics student who has previously attended a 2-day Optionetics seminar you have the right to reattend the 2-day seminar anywhere in the world with a current membership. Depending on your membership there may be a fee to re-attend.  To register for an upcoming seminar, click here.  Note that you will need to sign in, or register for a My Optionetics account to access this page.  To see a schedule of all upcoming 2-day Optionetics seminars, click here.

How do I sign up for the free Optionetics weekly newsletter?

Every Monday and Wednesday Optionetics sends a free email newsletter to registered subscribers.  To subscribe to the newsletter, register here.  Registration is free, and you can unsubscribe from the newsletter at any time.

How do I post on the discussion boards?

The Optionetics discussion boards are a resource for all traders and students interested in learning about options.  Certain forums are member only access.

To post new topics to the discussion boards you must be a registered user of this website.  Registration for a My Optionetics account is free. click here.

How do I update my profile for My Optionetics?

To update your address, email, and other profile information, log in to My Optionetics and click on the My Profile link in the blue bar that appears in the header at the top of the page under the tab "My Optionetics".

How do I add Optionetics to Your Whitelist

What is a "whitelist"?

Some newsletters and business communications become mischaracterized as 'spam' and are blocked by spam filters. A white list is a list of email senders that you want to hear from. By adding Optionetics to your whitelist, you will continue receive timely information from our options strategists, notifications of educational events in your area, and, from time to time, new releases or special offers on investment tools and products.

First, add the address in the "From" line of your most recent Optionetics newsletter to your address book.

The address will be one of these:

  • newsletter@optionetics.com
  • classes@optionetics.com
  • customerservice@optionetics.com

Next, follow the instructions for your e-mail provider or software listed below:

 


 

To ensure that your Optionetics newsletter is delivered to your Yahoo Inbox (not the Bulk Mail folder), you can instruct Yahoo to filter it to your Inbox.

Here's how:

  • Open your Yahoo mailbox
  • Click Mail Options
  • Click Filters
  • Next, click Add Filter
  • In the top row, labeled From header:, make sure contains is selected in the pull-down menu
  • Click in the text box next to that pull-down menu, then enter the address in the "From" line of your most recent Optionetics
  • At the bottom, where it says Move the message to:, select Inbox from the pull-down menu
  • Click the Add Filter button again

 


 

If you are using Hotmail, you can ensure that your Optionetics newsletter is delivered to your Inbox by adding our "From" address to your Safe List.

Here's how:

  • Open your Hotmail mailbox
  • Click the Options tab
  • Select Safe List. (It's under the heading Mail Handling.)
  • In the space provided, enter the address in the "From" line of your most recent Optionetics
  • Click Add
  • When you see the address you entered in the Safe List box, click OK

 


 

To ensure that your Optionetics newsletter is delivered to your Gmail Inbox (not the "Junk Mail" folder), you can instruct Gmail to filter it to your Inbox.

Here's how:

  • Open your Gmail mailbox
  • Click on Contacts
  • Click on New contact
  • In the first field, labeled Email:, type in "newsletter@optionetics.com" (without the quotation marks)

 


 

If you're using AOL, you can ensure that your Optionetics newsletter is delivered to your Inbox by setting your Mail Controls. Here's how:

  • Go to Keyword Mail Controls.
  • Select the screen name we're sending your Optionetics newsletter to.
  • Click Customize Mail Controls For This Screen Name.

For AOL version 9.0: You need to add our sending address to your "People I Know" list.

  • Open your latest Optionetics e-mail.
  • Click the Add Address button (over on the right) to add the Optionetics newsletter to your "People I Know" list.

Alternatively, you can just send an e-mail to the Optionetics newsletter "From" address, and that will add us to your "People I Know" list automatically.

  • Open your latest Optionetics e-mail.
  • Copy the address in the "From" line.
  • Click the Reply button (it's in the top right corner).
  • A new email window opens with the wrong address in the "Send To" box.
  • Replace the address in the Send To box with the one you copied out of the From line.
  • Click Send Now (it's in the top right corner).

Even if the e-mail you send doesn't get through to us (for whatever reason), the act of sending it does the job of putting Optionetics newsletters into your "People I Know" list - and that's what counts.

For AOL version 8.0: Select Allow email from all AOL members, email addresses and domains.

  • Click Next until the Save button shows up at the bottom.
  • Click Save.

For AOL version 7.0: In the section for "exclusion and inclusion parameters", include both of these domains: optionetics.com

 

 


 

Others

Many popular e-mail programs, including Outlook, Outlook Express, Eudora, and Netscape Mail, don't provide a convenient way for you to white-list the folks you want to receive e-mail from. If you're using this sort of e-mail system and you either aren't getting your Optionetics email or want to make sure you continue to receive your email in the future, you can do something about it.

Contact the customer service people or the Postmaster at the company that provides your e-mail or Internet connection (your ISP). Explain to them that the Optionetics newsletter is e-mail that you asked for and value. Ask them if they can white-list the email. They'll probably ask you for some information about us. Here's what to tell them:

  • Sending Address: If they ask for our address, give them the address in the "From" line of your most recent Optionetics newsletter.
  • Domain: If they need to know the domain we're mailing from, tell them: optionetics.com
  • IP Address: If they ask for our sending IP address, tell them all of these: 64.84.15.22, 64.62.197.52, 209.172.110.226

What is the best way to contact Hubb regarding support questions?

The most efficient way to contact HUBB regarding support questions is via the online chat system. Using the chat system customers can receive instant access to a member of the Technical support team .

What are the hours of service for Hubb?

Chat support is open 24 hours and is by far the most efficient way for customers to contact technical support.

The Tech Support phone lines are open to the US so here it is:

Sunday 4:30pm – 1:00am

Mon – Thur 2:00pm  - 1:00am

Friday 2:00pm – 12:00am  

The above are in EDT time so when Daylight savings changes these times will change respectively.  Chat support system is open 24 hours and is by far the most efficient way for customers to contact technical support.

How do I send my trade from Profit Source over to Platinum software?

For information on Using Platinum within Profitsource you may like to view the following guide contained within the Profitsource Knowledgebase.

http://server.iad.liveperson.net/hc/s-20371198/cmd/kbresource/kb-4300426964317937540/!DOWNLOAD?entryid=369596&attachid=36010

Where can I search for answers for my software questions (PS, OG, II)?

Each of the software suites has an online Knowledgebase system. You may access these from any of the following links:

http://www.hubbsupport.com/KnowledgeBase/index.aspx?sc=ProfitSource
http://www.hubbsupport.com/KnowledgeBase/index.aspx?sc=Optiongear

http://www.hubbsupport.com/KnowledgeBase/index.aspx?sc=Valuegain

http://www.hubbsupport.com/KnowledgeBase/index.aspx?sc=IntegratedInvestor

Feedback form
Login to Optionetics Services
Username:
Password:
  Forgot Username? | Forgot Password?
  Additional Login Help
  Remember Me
 

Not a member yet? Sign up now for a free account